Return & Exchange Policy

RETURN & EXCHANGE POLICY

 

At Sylvia Spirit we do not offer a refund or exchange if you make a wrong selection, need a different size or change your mind. 

If you have received a faulty item we are happy to replace the item. Just send a photo of your item to our friendly customer service team. Email them at hello@sylviaspirit.com within 5 days of receiving your item. 

We aim to process all enquiries within 3-5 business days of receiving your email. 

Once the team has assess the photos and all information needed has been processed we will replace the item.

If the item is no longer available we will offer you a discount code for the same value of the purchase price of your item. The discount code will be valid for 12 months. Upon completion an email will be sent to you with your online discount code.